Play Responsibly

Introduction

Betroller recognises that gambling should be a form of entertainment. This Responsible Gaming Policy outlines Betroller's commitment to safe play and the practical controls we provide to help you manage your betting activity and expenditure.

Eligibility and Age Verification

Users must meet the minimum legal age for online gambling in their jurisdiction. Registration is subject to identity and age verification, which may involve the submission of government-issued documents. If verification determines that a user is under the applicable age threshold, Betroller will apply access restrictions consistent with legal requirements and may initiate fund reversals or account closure as mandated by law and our procedures.

Personal Limits and Self-Monitoring

Betroller provides built-in controls to assist you in maintaining safe playing patterns. The available measures include:

• Loss limits: Daily, Weekly, and Monthly loss caps that prevent further wagers once the limit is reached for the current period;
• Time limits: Session length limits and total daily play thresholds to help monitor time spent;
• Notifications: Optional reminders prompting a break after defined intervals of play.

All limits apply across Betroller's gaming portfolio. You may configure, review, or adjust these limits in the Responsible Gaming section of your account. Changes are implemented in accordance with Betroller's policy and are designed to support rational decision-making at the time of play.

Self-Exclusion and Cool-Down Mechanisms

Betroller offers two discrete mechanisms to promote responsible gaming: self-exclusion and a cool-down period. Self-exclusion is an indefinite suspension of access to your Betroller account, accompanied by the closure of the account and refund of the remaining balance in a timely manner. You will not receive offers or promotions, and reopening the account will be prohibited unless required by applicable law or regulatory directive. The cool-down period provides a temporary break from gambling; it is not a self-exclusion and allows continued access after the defined period ends.

Initiating Self-Exclusion or Cool-Down

To initiate either measure, log in and navigate to the Responsible Gaming section. Select the desired option and follow the prompts. For self-exclusion, choose an indefinite duration and confirm. Betroller will close the account and arrange the refund of the remaining balance in accordance with our procedures. For a cool-down, specify the start and end dates; once confirmed, the period begins immediately. If you request an extension to a cool-down, the extension takes effect immediately from the time of the adjustment; a shortening of the cool-down will be permitted only after a 24-hour cooling-off period, unless the existing cool-down is due to end within that timeframe, in which case it shall remain unaltered.

Managing Funds and Access During Restrictions

During self-exclusion, wagering access is blocked and Betroller will not present offers or promotions. The account will be closed and remaining funds refunded in accordance with applicable law and our procedures. Deposits and wagering activity are unavailable during the exclusion period. During a cool-down, wagering is restricted for the defined period; normal activity resumes automatically at the end of the period. You may view your full transaction history via the account's History section to monitor deposits, withdrawals, and bets.

Help, Support, and External Resources

Betroller recognises the importance of support beyond platform tools. If you believe you have a gambling problem or need assistance, you may contact specialist organisations that provide confidential help, such as GamCare or GambleAware. Betroller's Customer Support is available 24/7 via live chat and email and can guide you through setting limits, initiating self-exclusion or a cool-down, and answering questions about your Betroller account.

Privacy, Security, and Compliance

Betroller maintains a secure online environment and applies robust controls to protect personal and financial information. All payments are processed through a secure gateway, and transactions are subject to Know-Your-Customer (KYC) and anti-money-laundering checks in accordance with applicable law. We retain information necessary to administer responsible gaming measures, monitor compliance, and respond to regulatory requests. Your data is handled in line with Betroller's Privacy Policy and data protection commitments.

Contacting Betroller

For immediate assistance related to responsible gaming features or account restrictions, contact Betroller Customer Support via in-site chat or our official support channels. For additional guidance on problem gambling resources, refer to the organizations named above.