Privacy

Introduction

Betroller is committed to handling personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how Betroller collects, uses, stores, and discloses personal data in connection with Betroller services, applications, and websites where this Policy is posted. It applies to all individuals who interact with Betroller (customers, applicants, and visitors) and governs how Betroller processes personal data consistent with applicable data protection laws.

Data Controller and Data Protection Contact

Betroller acts as the data controller for the personal data processed under this Policy. For questions regarding data protection, or to exercise your data rights, please contact our Data Protection Officer at privacy@betroller or dpo@betroller. You may also reach Betroller’s privacy team at the same address for general inquiries.

Personal Data We Collect

• Account Registration Data: name, email address, date of birth, postal address, phone number, and chosen username.
• Identity Verification Data: government-issued identification documents, selfies or video verifications, and related verification results.
• Payment and Transaction Data: payment method details (where applicable), bank accounts or card last four digits, transaction history, and related financial information necessary to complete bets, deposits, withdrawals, and settlements.
• Usage and Activity Data: information about how you access and use Betroller services, including device identifiers, IP address, browser type, operating system, language, log files, and referral data.
• Communication Data: correspondence with Betroller via support channels, feedback, surveys, and requests for services.
• Location Data: approximate geolocation where necessary to comply with regulatory requirements or to tailor services, when you consent or when permitted by law.

How We Collect Personal Data

We collect data directly from you when you register, make a transaction, or contact support. We collect data automatically through your device when you interact with Betroller, including cookies, device identifiers, and usage analytics. We may also receive data from service providers (for identity verification, payment processing, fraud prevention, and regulatory compliance) and, where permitted, from public sources to verify identity and assess risk.

Purposes and Legal Bases for Processing

• Provision of Betroller services and account management: to create, manage, and fulfill our contractual relationship. Legal basis: contract performance and legitimate interests in operating the platform.
• Identity verification and KYC/AML compliance: to verify age, identity, and eligibility to participate. Legal basis: legal obligation and legitimate interests in preventing fraud and ensuring regulatory compliance.
• Payments, deposits, withdrawals, and financial reporting: to process payments, issue receipts, and fulfill financial obligations. Legal basis: contract performance and legal obligation.
• Security, fraud prevention, and integrity of the platform: to detect, investigate, and prevent security incidents and fraudulent activity. Legal basis: legitimate interests and necessary safeguards.
• Communication and customer support: to respond to inquiries, inform you about changes, and provide assistance. Legal basis: contract performance and legitimate interests in customer service.
• Personalisation and analytics: to improve features, content, and user experience. Legal basis: consent where required by law, or legitimate interests in improving the service.
• Legal and regulatory compliance: to comply with applicable laws, regulations, and requests from authorities. Legal basis: legal obligation.

Recipients and International Transfers

Betroller may disclose personal data to trusted service providers (for example, processing payments, identity verification, hosting, analytics, and customer support) under data processing agreements. We may share data with corporate affiliates or partners where necessary to provide services. Personal data may be transferred to jurisdictions outside your own, including jurisdictions without the same level of data protection. In such cases, Betroller adopts safeguards such as contract clauses or other approved transfer mechanisms to protect your data and comply with applicable law. We do not sell personal data to third parties for marketing purposes unless you provide explicit consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to analyze site usage, remember your preferences, and tailor content. Cookies may be strictly necessary, performance/analytics, or advertising-related. You can manage cookie settings and withdraw consent where applicable. If you disable non‑essential cookies, some features may not function correctly or you may receive generic content instead of personalised experiences.

Data Security

Betroller applies industry-standard security measures to protect personal data, including encryption in transit (TLS), encryption at rest where feasible, access controls, regular security reviews, and secure handling procedures. We maintain an incident response process to detect, respond to, and notify affected individuals and authorities in the event of a data breach, in accordance with applicable law.

Data Retention

Betroller retains personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations. Typical retention periods are as follows, unless a longer period is required by law or regulator: account and identity data for seven (7) years after last active use; transaction and payment records for seven (7) years; identity verification results for at least the period required by applicable AML regulations; log data and security records for a minimum of twelve (12) months, after which they may be anonymised or stored in reduced-identity datasets. Data that is no longer required will be securely deleted or anonymised.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data. To exercise rights, contact Betroller’s privacy team using the methods above and provide information enabling us to verify your identity:

• Access: confirm what personal data we hold about you and obtain a copy.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion where there is no overriding legitimate interest or legal obligation to retain data.
• Restriction: limit processing in certain circumstances.
• Portability: obtain a structured, commonly used, machine-readable copy of your data and transmit it to another controller where feasible.
• Object: oppose processing based on legitimate interests or for direct marketing.
• Withdraw Consent: withdraw consent where processing is based on consent.

Some rights may be subject to legal exemptions. If you believe your rights have been violated, you may also lodge a complaint with a supervisory authority in your jurisdiction.

You may receive electronic communications about Betroller products, promotions, and events. We will provide simple opt-out mechanisms in communications. If you opt out, we will respect your choice, subject to any transactional communications necessary to manage your Betroller account.

Children’s Privacy

Betroller does not knowingly collect personal data from individuals under the age of 18. If we become aware that a user under 18 has provided personal data, we will take steps to delete those data promptly.

Changes to This Policy

Betroller may update this Policy from time to time. We will post the effective date of the latest version at the top of this page and will provide notice of material changes as required by law. Your continued use of Betroller services after changes are posted constitutes acceptance of the revised Policy.

How to Contact Betroller

For questions about this Policy or to exercise your data rights, contact privacy@betroller or dpo@betroller. If you prefer, you may also reach Betroller through the customer support channels available within Betroller services.